Effective Date: June 23, 2026
Last Updated: June 23, 2026

Enchantments Decor ("Enchantments Decor," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, submit an inquiry, request a consultation, interact with us through social media platforms such as Instagram or Facebook, or otherwise engage with our services.

This Privacy Policy describes our information handling practices. Where required by applicable law, we will seek your consent for the collection, use, or disclosure of your personal information.

1. Who We Are
Enchantments Decor is a wedding and event decor business based in Ontario, Canada, providing luxury decor design, rentals, setup, teardown, consultation, and related event services. If you have questions about this Privacy Policy or our handling of your information, you may contact us at:

Enchantments Decor
Email: enchantmentsrental@gmail.com
Phone: 647-410-1390
Privacy Contact: Privacy Officer / Designated Privacy Contact
Privacy Requests: enchantmentsrental@gmail.com

2. Information We Collect
We may collect the following categories of information:

A. Information You Provide Directly

• Your name

• Email address

• Phone number

• Event date

• Event location

• Wedding or event details

• Budget range

• Design preferences, inspiration photos, Pinterest boards, and reference materials.

• Messages you send through our website, email, Instagram, Facebook, or other communication

• channels.

• Payment-related information you provide to us in connection with deposits, invoices, contracts, or booked services.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referral source

• Date and time of access

• General website interaction data

C. Information from Third Parties
We may receive information about you from third-party platforms and tools, including:

 

• Meta platforms, including Facebook and Instagram

• Website forms and scheduling tools

• Advertising and analytics tools

• Payment processors

• CRM, email, and communication platforms

3. How We Use Your Information
We use your information for legitimate business purposes, including to:

• Respond to inquiries and consultation requests.

• Communicate with you about your event, quote, contract, booking, or service request.

• Prepare and revise quotes, proposals, invoices, and service agreements.

• Manage our customer relationship management (CRM) systems and internal workflows.

• Schedule consultations, site visits, setup, delivery, and teardown.

• Process deposits, payments, and related financial records.

• Provide customer support.

• Improve our services, website, and customer experience.

• Send follow-up messages regarding your inquiry or booking.

• Send marketing or promotional communications where permitted by law and, where required, with the appropriate consent and unsubscribe mechanism.

• Operate advertising, retargeting, and marketing campaigns.

• Analyze lead sources, campaign performance, and website usage.

• Comply with legal, tax, accounting, insurance, and regulatory requirements.

• Protect our business from fraud, abuse, or unauthorized activity.

4. Purposes and Consent
We collect, use, and disclose personal information for the purposes identified in this Privacy Policy and in connection with our services, communications, and business operations. Where required by applicable law, we rely on meaningful consent or another lawful basis recognized under applicable law.

5. How We Share Information
We do not sell your personal information.
We may share your information only as reasonably necessary with:

• Employees, contractors, assistants, and team members who need the information to perform business duties.

• Service providers that help us operate our website, CRM, communications, scheduling, analytics, advertising, payment processing, and document management systems.

• Social media and advertising platforms, including Meta, where relevant to lead management, messaging, and marketing attribution.

• Professional advisors such as accountants, legal counsel, insurers, and consultants.

• Government authorities, regulators, courts, or law enforcement where required by law or where necessary to protect our rights.

• Potential acquirers or successors in connection with a business transaction, merger, sale,

• restructuring, or transfer of assets.

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6. Meta, Facebook, and Instagram Data
If you contact us through Facebook, Instagram, or related Meta services, or if we use Meta tools to manage inquiries, ads, lead forms, or messaging, we may collect and process information made available through those platforms in accordance with this Privacy Policy and the applicable platform terms.
This may include your public profile information, name, username, message content, and any information you choose to share with us through Meta platforms.
We use this information to respond to your inquiry, manage customer communications, track leads, improve service, and support our business operations.

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7. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• Keep the website functioning properly.

• Understand visitor activity and website performance.

• Measure advertising effectiveness.

• Improve user experience.

• Support retargeting and marketing campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect site
functionality.

8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Managing active inquiries and consultations.

• Fulfilling contracts and booked services.

• Maintaining business, tax, accounting, and legal records.

• Resolving disputes.

• Enforcing our agreements.

• Complying with applicable laws and regulations.

Retention periods may vary depending on the nature of the information and our legal or operational obligations.

9. Data Security
We take commercially reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Withdraw consent, where processing is based on consent and subject to legal or contractual restrictions and reasonable notice.

• Request deletion of personal information, where applicable and subject to legal, contractual, insurance, tax, accounting, recordkeeping, fraud prevention, dispute resolution, backup, and operational requirements.

• Ask questions about how your personal information is used or disclosed.

To exercise any of these rights, contact us at enchantmentsrental@gmail.com.

We may need to verify your identity before fulfilling your request. If you have a concern about our privacy practices, you may also contact our designated privacy contact using the same email address. If you are not satisfied with our response, you may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

11. User Data Deletion Requests
If you want us to delete personal information associated with your inquiry, communication, or interaction with our business, you may submit a request by emailing enchantmentsrental@gmail.com with the subject line "Data Deletion Request".
Your request should include enough information for us to identify your records, such as your full name,phone number, email address, event date, and the platform through which you contacted us.
We will review the request and, where legally permitted and operationally appropriate, delete or anonymize the applicable information within a reasonable time. We may retain certain information where required for legal, tax, accounting, insurance, contract enforcement, dispute resolution, fraud prevention, or recordkeeping purposes.

12. Third-Party Links and Services
Our website or communications may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices, content, or security of those third parties. You should review their policies separately.

13. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

14. International Data Transfers
If you access our website or communicate with us from outside Canada, your information may be processed and stored in jurisdictions where our service providers or technology platforms operate. By using our services, you understand that your information may be transferred to and processed in those jurisdictions, subject to applicable safeguards where required.

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15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or technology stack. The updated version will be posted on this page with a revised effective date.
Where required by law, or where changes are material, we may provide additional notice or seek renewed consent as appropriate.